FAQ's

When you purchase your picnic box you will be given the choice of a date to pick up your picnic box. Due to the fresh ingredients used, we do not provide delivery.

You can order through the website by choosing your picnic box, selecting an available date and completing checkout.

If you are ordering for a special occasion, a family day out or a larger group, it is best to order as early as possible.

We recommend ordering in advance where you can, especially for weekends, school holidays and busier times of year.

Because our boxes are freshly prepared, availability may be limited at short notice.

Yes. You can choose an available date when ordering.

This helps us prepare your picnic box properly and make sure it is ready for the day you have planned.

Yes. You can order multiple boxes, subject to availability.

For larger orders, group picnics or special occasions, it is worth getting in touch first so we can confirm what is possible.

Collection details will be shown during checkout or confirmed after you place your order.

Please check your order confirmation carefully before setting off.

Delivery may depend on your location, order size and availability.

If delivery is available, this will be shown during the ordering process. If you are unsure, contact us before placing your order.

Available collection times will depend on the date and preparation schedule.

Your chosen collection time should give you enough time to pick up your box and head out for the day without rushing.

Please contact us as soon as possible.

We will always try to help, but picnic boxes are prepared for specific collection times to keep the food fresh and ready to enjoy.

Our picnic boxes are prepared as close to collection as possible.

That way, your food is fresh and ready for your day out.

Picnic boxes are best enjoyed on the day of collection.

If you are travelling for a while, sitting outdoors or heading out in warm weather, we recommend using a cool bag and keeping the box out of direct sunlight.

Each picnic box has its own product details, so you can see what is included before ordering.

Contents may vary slightly depending on seasonality, availability and the type of box you choose.

Some changes may be possible, but this depends on the box, the ingredient and the notice given.

Please contact us before ordering if you need something specific.

Yes, they are designed for days out, picnics and outdoor plans.

That said, they are still fresh food. If you are travelling for longer or the weather is warm, a cool bag is a sensible idea.

We take allergen information seriously.

Please check the product details before ordering and contact us if you have an allergy or specific dietary requirement. We will be honest about what we can and cannot safely provide.

Vegetarian options may be available depending on the current menu.

Please check the available picnic boxes or contact us if you need help choosing.

Gluten-free options may depend on availability and preparation limitations.

If you require gluten-free food, please contact us before ordering so we can confirm what is possible.

We handle food carefully, but we may prepare products in an environment where allergens are present.

If you have a severe allergy, please speak to us before ordering so we can give you clear and honest guidance.